High-Performance Computing at the NIH
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Contact the HPC @ NIH staff

Email (preferred)

Send email to staff@helix.nih.gov with any questions, problems, or concerns. If your computing needs are not addressed by the software and compute resources of the NIH HPC Systems, or you are interested in a new application, let us know.

In general, it's a bad idea to send email directly to a particular staff member. If the person is away, your problem may take longer to be resolved. It is preferable to send email to the staff address above, or call the NIH IT Service Desk and ask to be transferred to the HPC staff.

Telephone & Web

You can reach the HPC @ NIH staff by calling (301) 496-4357 to get the NIH IT Service Desk. You can also submit a request for help using their online form. The staffers there will assist you with routine inquiries about accounts, passwords, and policies, and can register you for classes. Specific Helix/Biowulf-related calls will be transferred to the HPC staff.